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Terms & Conditions

Effective Date: October 13, 2025
Company: Thorough Complete Inc.
Application: Elite
Contact Email: hello@getthorough.com
Company Address: East Orange, NJ, USA

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of Elite, a software-as-a-service (SaaS) platform operated by Thorough Complete Inc. ("Thorough Complete", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, do not access or use Elite.

2. Description of Service

Elite is a cloud-based platform that provides a myriad of features and functionalities, please see our "product & solutions" page for more details. The Service is accessed via web or mobile application and may require a subscription or user account.

3. Eligibility

To use the Service, you must:

  • Be at least 18 years old

  • Have legal authority to enter into a binding agreement

  • Use the Service only for lawful purposes

By registering for or using Elite, you confirm you meet these requirements.

4. Account Registration

To access most features of Elite, you must create an account. You agree to:

  • Provide accurate, current, and complete information

  • Maintain the confidentiality of your login credentials

  • Be responsible for all activity under your account

We are not liable for any loss or damage resulting from unauthorized account use.

5. Subscriptions and Billing

5.1 Plans and Fees

Use of Elite may require a paid subscription. Current plans and pricing are displayed on our website or within the app.

5.2 Billing

By subscribing, you authorize us to charge your selected payment method for recurring fees. All fees are non-refundable except as required by law.

5.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to renewal. You can manage your subscription through your account settings.

5.4 Taxes

All fees exclude taxes unless otherwise stated. You are responsible for paying any applicable taxes.

6. License and Acceptable Use

6.1 License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use Elite in accordance with these Terms.

6.2 Prohibited Conduct

You agree not to:

  • Use the Service for unlawful purposes

  • Upload harmful, abusive, or infringing content

  • Attempt to gain unauthorized access to any systems or networks

  • Use automated tools (bots, scrapers) to access the Service without permission

  • Resell or sublicense the Service without our consent

Violation of this section may result in suspension or termination of your account.

7. Intellectual Property

All content, features, and technology of Elite—including but not limited to software, trademarks, logos, and design—are owned by Thorough Complete Inc. or its licensors. Except as expressly stated, you are granted no rights or licenses under our intellectual property.

8. User Content and Data

8.1 Ownership

You retain ownership of all data, files, and content you upload or input into Elite (“User Content”).

8.2 License

By using Elite, you grant us a non-exclusive, worldwide license to access, process, and use your User Content solely to provide and improve the Service.

You are solely responsible for the legality, reliability, and accuracy of your content.

9. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

By using Elite, you consent to the collection and use of your data as described in the Privacy Policy.

10. Service Availability

We strive to keep Elite available at all times but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue parts or all of the Service at any time without notice.

11. Termination

We may suspend or terminate your access to Elite, with or without notice, for:

  • Violation of these Terms

  • Non-payment

  • Security or legal concerns

  • At our sole discretion

Upon termination, your license to use the Service ends immediately, and we may delete your account and associated data after a reasonable period.

12. Disclaimers

The Service is provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.

We do not guarantee that the Service will be error-free or uninterrupted.

13. Limitation of Liability

To the fullest extent permitted by law, Thorough Complete Inc. shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Any claims related to third-party services or integrations

Our total liability for any claims related to the Service will not exceed the amount you paid to us in the 12 months prior to the claim.

14. Indemnification

You agree to indemnify and hold harmless Thorough Complete Inc., its officers, employees, and affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

15. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you via email or in-app notification. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New Jersey.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Thorough Complete Inc.
East Orange, NJ, USA
Email: hello@getthorough.com

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