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Privacy Policy

Effective Date: October 13, 2025
Company: Thorough Complete Inc.
Application: Elite

1. Introduction

Welcome to Elite, a software-as-a-service (SaaS) platform provided by Thorough Complete Inc. (“Company,” “we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our services (“Services”) through the Elite web or mobile applications.

By accessing or using Elite, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect information in the following ways:​

a. Information You Provide

  • Account Information: Name, email address, password, phone number, company name, and billing details.

  • Business Data: Information you input into the Elite platform, such as employee details, client records, or project information.

  • Payment Information: Processed securely by third-party payment providers (we do not store full credit card details).

  • Support Communications: Messages or inquiries sent to our support or contact channels.

b. Information Automatically Collected

  • Usage Data: Pages visited, features used, session duration, and other analytics data.

  • Device & Log Data: IP address, browser type, operating system, and device identifiers.

  • Cookies & Tracking: We use cookies and similar technologies to improve performance and user experience.

3. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve the Elite platform.

  • Authenticate and manage user accounts.

  • Process payments and fulfill transactions.

  • Offer customer support and respond to inquiries.

  • Send updates, service notifications, and marketing (where consented).

  • Monitor platform usage, detect fraud, and ensure security.

  • Comply with legal obligations and enforce our Terms of Service.

4. How We Share Information

We do not sell or rent your personal data. We may share information only with:

  • Service Providers: Trusted partners who help us operate our business (e.g., hosting, analytics, payment processing).

  • Legal Authorities: When required by law, subpoena, or to protect our rights and users.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third-party providers are bound by confidentiality and data protection agreements.

5. Data Retention

We retain personal data as long as your account is active or as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

You may request deletion of your account or data by contacting hello@getthorough.com.

 

Thorough Complete Inc.
Email: hello@getthorough.com
Address: [East Orange, NJ]
Website: [www.eliteinhome.com]

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